Monday, March 23, 2009
"Ask Ms CRM" is devoted to sharing information, tips, tricks, and traps related to Customer Relationship Management (CRM). Discussions will include comparisons of CRM solutions - PIMs, Contact Managers, and full CRMs; access methods - Networked, On Premise, Hosted, and On Line; and technical information about ACT! and Microsoft Dynamics CRM. My hope is that this blog will prove useful to the executive trying to decide what solution is right for his or her business, the power user looking for answers to a problem, and the techie with design challenges.